Shipping policy

*All orders are processed within 1 to 2 business days after receiving your order confirmation email. Most orders leave our shop within 2 Days, orders placed via Expedited Shipping (Express Shipping options) will leave even faster. You will receive a second notification when your order has shipped with tracking links and numbers.

Shipping Rates

We offer dynamic calculated shipping rates based on package details for domestic and international orders. We offer FREE Domestic Shipping on orders over $70, this value can vary based on seasonal sales periods. Once you reach your checkout page, you will be able to enter your shipping destination and view all available rates & times.

International Shipping

We offer World-wide shipping, shipping rates are calculated based on location and package weight. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. NYGiftLoft is not responsible for these charges if they are applied and are your responsibility as the customer.
Our Shop accepts most local currencies including CAD, GBP & Euro. Please contact us at help@nygiftloft.com if you have any questions.

How Do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to update. 

If your order is taking longer than expected to arrive, please do not hesitate and contact us.

How Long Will It Take For My Order To Arrive?

Your order is expected to be delivered within 3-5 Business Days within the US (This does not include order processing of 1-2 business days) and 1-7 business days for most international orders. If your order does not arrive within a reasonable time, please do not hesitate to contact us.

Where Do You Ship From?

We ship from the Unites States. Specifically from our physical location in Times Square at 717 7th Avenue, New York.

Return to Sender Packages

If you're package has been returned to the shop for any reason including incomplete address, inaccessible residence etc. you may be asked to pay an additional shipping fee before re-shipping. If you notice that tracking shows your package as delivered to the original sender's address, please contact support via email at help@nygiftloft.com and a rep will take you through the re-shipping process.