Shipping policy
Shipping Policy
Free Domestic Shipping on Orders $75+
NYGiftLoft offers FREE standard domestic shipping on orders of $75 or more.
The $75 minimum is calculated using your merchandise subtotal after discounts and before taxes and shipping charges.
For orders below $75, shipping charges are calculated at checkout based on your destination and package details. Expedited shipping is available at an additional charge where offered. Available shipping methods, prices, and delivery estimates are displayed before you complete your purchase.
Order Processing
Most orders are processed within 1–2 business days after your order confirmation email.
Orders placed with expedited shipping receive priority processing. Order size, stock availability, custom requirements, and peak holiday demand may affect processing times.
Processing time is separate from carrier transit time. You will receive a shipping confirmation email with tracking information when your order ships.
Estimated Delivery Times
For most U.S. destinations, standard delivery typically takes 3–5 business days after shipment, in addition to order processing.
International delivery times vary by destination, shipping service, and customs processing. Please refer to the estimate displayed at checkout for your selected shipping method.
Delivery estimates are not guaranteed arrival dates unless a service is expressly identified as guaranteed. Weather, carrier disruptions, holidays, and customs clearance may affect delivery.
If you need an order for a particular event or date, contact info@nygiftloft.com before purchasing so we can help you evaluate the available shipping options.
Tracking Your Order
Your shipping confirmation email will include a tracking number or link. Please allow up to 48 hours for the carrier’s tracking information to update.
If tracking does not update, your shipment is significantly delayed, or your package appears to be missing, please contact us with your order number so we can investigate.
Large, Bulk, and Custom Orders
Large quantities, bulk purchases, and custom or specially sourced merchandise may require additional processing time. Contact info@nygiftloft.com before ordering if you need confirmation of stock availability or a specific delivery date.
Larger orders require signature confirmation upon delivery. Please ensure someone is available to receive the shipment when a signature is required.
Bulk classification, return eligibility, restocking fees, and custom-order restrictions are explained in our Return & Refund Policy.
International Shipping
We offer international shipping to destinations supported at checkout. Shipping rates are calculated based on the destination, package details, and selected service.
International orders may be subject to import duties, customs charges, taxes, or VAT. Unless these charges are expressly included at checkout, they are the customer’s responsibility.
Customs clearance may extend delivery times beyond the carrier’s initial estimate.
Our shop accepts multiple currencies, including CAD, GBP, and EUR. Available currencies and payment options are displayed during checkout.
Shipping Address Changes
Please check your delivery address carefully before completing your purchase, including apartment, suite, building, and postal-code information.
If you notice an error, contact info@nygiftloft.com as soon as possible. We will help where possible, but an address change cannot be guaranteed once an order has shipped.
Return-to-Sender Packages
If a package is returned to us because of an incomplete or incorrect address, delivery refusal, an unclaimed shipment, or another delivery issue, contact info@nygiftloft.com so we can review the circumstances and arrange the next steps.
An additional shipping charge may apply when reshipping a package returned because of customer-provided address information or delivery refusal. Any charge will be confirmed before reshipping.
We do not charge customers to correct delivery problems caused by our error or a carrier error.
If you request a refund instead of reshipment, the applicable terms in our Return & Refund Policy apply, including any stated restocking fee for qualifying bulk merchandise. A failed delivery alone does not automatically trigger a restocking fee.
We do not retroactively charge outbound shipping when the original order shipped free.
Damaged, Incorrect, or Incomplete Deliveries
Please inspect your order upon arrival. If merchandise arrives damaged, defective, or incorrect, or an item is missing, contact info@nygiftloft.com promptly with your order number and a description of the issue. Photos of the item and packaging, where available, can help us resolve it.
We will review the issue and arrange an appropriate replacement or refund under our Return & Refund Policy. Restocking fees do not apply to these issues. If a return is necessary, we will arrange it at our expense.
This protection applies to both domestic and international orders.
Where We Ship From
Orders ship from our physical store in Times Square:
NYGiftLoft
717 7th Avenue
New York, NY 10036
United States
Contact Us
For shipping questions or assistance with an order:
Email: info@nygiftloft.com
Text-only hotline: 1-516-512-2172
Nothing in this policy limits rights provided by applicable law.